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We Value Your Feedback
If you are dissatisfied with the service you have received, or if you have any comments, questions or feedback to give us, please do not hesitate to contact us.
Complaints
DOT. Property Management continually strive to ensure you receive the best possible service. However, if you need to raise a complaint, please refer to the process below.
Please contact your Property Partner to inform them of the details of your complaint and what you would like done about the complaint. Your Property Partner will investigate the complaint and will respond to you with a proposed resolution within 5 working days.
If you are not satisfied with the response, your Property Partner will refer your complaint to the Directors of DOT. Property Management. The Director will conduct an investigation and will email a formal response outlining the outcome of the investigation within 10 working days.
If you are still not satisfied with the outcome of the investigation, you are able to propose an alternative remedy to the situation within 5 working days. If the proposed remedy is not accepted, DOT. Property Management may invite the complainant to mediate the dispute. If after mediation the complaint is not settled or if DOT. Property Management does not agree to mediate the dispute, the matter will be deemed closed.
If you would like to progress the complaint further, this can be carried out through the Residential Tenancies Act 1986.